Divinely Defined | Precision Brow Pencil & Brush [THICK]

I love thelis eyebrow product. This is why I keep ordering it. I didn't have any issues the first two times I ordered but the second time I got two completely different products. Neither one of them were the colors that I chose and had been using.
I have reached out to customer service numerous times over the past 7 days. They only answer my emails three or four days later and have still not rectified the problem.
So now I'm sitting here with $30 worth of product and I'm now out of this eyebrow pencil. Thanks to the lack of customer service department.
Terrible!
Too bad you have such a great product.
I'll be shopping elsewhere for something new.
I don't have this much time or money to waste tying up in just a simple return or exchange.
This was not the product or color that I had ordered originally.

I usually opt for brow powder but this product converted me into a pencil brow girl.The best brow pencil.

I love this product (mo beauty).
The pigment is rich and bottom too dark.

I love the thick.

I like it, but the thicker one is the one I thought I ordered