Are your products cruelty-free?
Yes, our entire line is cruelty-free. We employ best in manufacturing practices globally and require all MoBeauty affiliates to follow the same practices.
Are the masks environmentally friendly?
Yes! All of our Skincare Masks are made with Tencel fabric, a 100% biodegradable material made from Eucalyptus.
Where can I find the ingredients?
All product ingredients are listed on the individual product pages under the INGREDIENTS tab. While their are rarely changes, for the most current ingredients, please see the product packaging.
Shipping & Returns
How much is shipping?
We offer free shipping on all US orders over $30, and all international orders over $75.
Other shipping rates may also be available to you upon checkout.
What is your return policy?
With limited exceptions, ALL SALES ARE FINAL. Please review our Refund Policy for additional details.
If your product is defective, we accept returns within 14 days of the delivery date. Please Contact Us to start the approval of a return.
If you have purchased Route Protection with your order, you're covered for lost, stolen, or damaged items as well! Just file a claim through their mobile app or site.
How do I track my order?
Once your order has shipped, you’ll receive an email with your tracking information so you can follow its progress.
You can also check the status of your delivery by viewing My Orders in your account, via the Shop app, or via the Route mobile app.
When will my package be shipped and/or delivered?
Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS unless otherwise stated.
*Please note, we are not responsible for any shipping issues that may be affected by, but not limited to, the following: problem with address, return to sender, incorrect shipping address input by customer, customs, natural occurrences, air/ground transportation strikes/delays or transfers from US carriers to international mail carriers.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, we ship to PO Boxes and APO/FPO addresses globally.
*Please note that international APO/FPO addresses may require additional delivery time.
I am an international customer; do I have to pay customs and taxes?
Yes, items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by MoBeauty.
*Please note, we are not responsible and will not replace any items for any shipping deliveries that may be affected by, but not limited to, the following: problem with address, return to sender, incorrect shipping address input by customer, customs, natural occurrences, transfers from US carriers to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Do you offer order protection? What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
I purchased Route Protect and need to file a shipping issue. How do I do that?
File a claim online here or through the free Route App.
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
I'm filing a claim through Route, what's the difference between Route Refunds vs Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
All of Route's policies are listed here and general policy information is listed below:
My order was Marked As Delivered (Stolen): Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.Orders over $100 USD require a police report.
My order is Stuck In Transit (Lost): Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.
My order arrived Damaged: File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives, is stolen, or damaged?
To protect your order against loss or theft, add Route package protection at checkout. When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please Contact Us (email@example.com) within within 14 days of delivery and we will be happy to work with you to remedy the situation.
How do I file a shipping issue/claim for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here.
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Do you offer discounts and/or promotions?
Yes, from time to time we offer discounts and promotions. Sign up for our email list to receive updates on special offers.
Additionally, we offer discounts on various subscriptions/recurring orders. See the individual product pages for details on discounts.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Do you offer price adjustments on sale items?
How do I find out about upcoming promos, launches, and restocks?
New product and restock information will always be posted on our official Instagram account @1800mobeautyshop or via the mailing list (signup via the form on the bottom of our site).
When a product is out of stock, you will see a “Notify Me” button. Sign up for this notification, and you’ll be the first to know when it is back in stock. Additionally, Mo Heart and MoBeauty always announce re-stocks on Instagram. Please follow @iammoniqueheart and @1800mobeautyshop for all updates.
I received my order and need some additional assistance.
We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review.
Customers must provide proof of purchase, photos of any product/order issues, and all other information requested by our Customer Support team.
*Please note that items shipped using a mail forwarding service are not eligible for replacements, exchanges, nor refunds of any kind.
Can I amend, change, or cancel all or part of my order?
Unfortunately, no. Orders can not be canceled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
Can I combine my pending orders to qualify for free shipping?
Unfortunately, no. Orders begin fulfillment processing immediately after checkout, we can not combine separate orders to ship together.
Do I need to set up an account to place an order?
No, but by setting up an account, you have access to your order and shipping information.
You will also be added to our email list for exclusive updates & discounts in the future.
How do subscriptions work?
Simply select the option to Subscribe & Save on the product page and choose the order frequency. Upon checkout, you'll automatically be signed up per your preferences!
How do I manage/view my current subscriptions?
Log into the subscription portal via this link (https://mobeautyshop.com/apps/ongoing-subscriptions/login)
How do I edit, pause, or cancel my subscription?
Log into the subscription portal via this link (https://mobeautyshop.com/apps/ongoing-subscriptions/login).
From the dashboard, you'll be able to choose to Skip Next Delivery, Pause Subscription, or Cancel Subscription.
I emailed your Customer Service team. When should I expect a response?
We aim to respond to all emails within 2 business days.
*Please note that this timeframe may be extended during and immediately after launches.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.