Refund policy

All sales are final. Due to the nature of our products, we do not offer refunds, exchanges, returns, or cancellations for any purchases, including sale items and gift cards. We reserve the right to refuse any refund, exchange, return, or cancellation, at any time.

Please get in touch if you have questions or concerns about your specific item. You can always contact us with any order questions at support@mobeautyshop.com.

Exceptions for Defective, Damaged, Missing, and/or Incorrect Item(s):
Please inspect your order upon delivery. We have a 14-day returns policy for items purchased directly through MoBeautyShop.com, which means you have 14 days after the delivery of your order to request a return or replacement of a defective, damaged, missing, or incorrect item. Please contact us so that we can evaluate the issue and make it right.

Please note that any shipping and handling charges, and their associated taxes, are non-refundable. However, any replacement for a defective, damaged, missing, or incorrect item will be shipped to you free of charge. 

In the event that we approve a refund on your purchase, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.